Frequently Asked Questions

Q. Do I need a special movie player ?

A default media player, which is initially installed on your PC, will be able to play our movies. You can also use your favorite player if you have one.

Q. Are movies downloadable?

Yes. Once you purchase movies, you can download them to your local disks. You can also enjoy movies by streaming on your web browser. Please note that movies are only available for 10 days from the date of purchase.

Q. My download stopped suddenly. What is the problem?

Some anti-virus or firewall software may cause downloading problems. Temporarily, stopping these softwares might solve the problem. If the problem still persists, there might also be a network problem. Please contact your ISP for further instructions.

Q. Which credit cards can I use?

We accept VISA / JCB / Diners Club cards.

Q. Is my credit card safe?

Yes. We utilize a secure protocol for transmitting data securely over the World Wide Web together with SSL (Secure Sockets Layer) technology on identity and billing Information.

Q. How will this charge appear on my credit card statement?

Your credit card statement is discreetly billed by DTI Services.

Q. I lost my user ID and password. Please help.

Please contact Customer Support.

Q. I put the wrong email address during registration. Can I change it?

Please contact Customer Support with your username, password, correct Email address, and if you remember, wrong email address you registered with.

Q. I have a question that is not answered in this faq.

Please contact Customer Support.